Privacy Policy

Effective Date: June 27th, 2025

Pinnacle Comprehensive Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us, including through our wound care clinic or services.

1.) Information We Collect

We may collect the following categories of personal and health-related information:

Personal Information

Name
Contact information (e.g., address, phone number, email address)
Date of Birth
Emergency contact details

Health Information (Protected Health Information - PHI)

Medical history
Wound images and treatment notes
Diagnoses and medications
Insurance information
Appointment and treatment records

Technical Information

IP address
Browser type
Device information
Usage data from our website or patient portals

2.) How We Use Your Information

We use your information to:

Provide, manage, and improve wound care services
Communicate with you about appointments, treatment plans, or resultes
Comply with legal and regulatory obligations (e.g., HIPAA)
Coordinate with other healthcare providers or insurance companies
Respond to inquiries or support requests
Improve our website and internal processes

3.) How We Share Your Information

We may share your information with:

Healthcare providers involved in your care
Health insurance providers for billing and coverage purposes
Government agencies or regulators when required by law
Business partners, only with your consent when required

We do not sell your personal or health information. SMS consent is not shared with third parties.

4.) Data Security

We use appropriate administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes HIPAA-compliant data handling practices.

5.) Your Rights

Depending on your jurisdiction, you may have the right to:

Access or receive a copy of your records
Correct inaccurate or incomplete information
Request the deletion of your data (subject to legal exceptions)
Restrict or object to certain types of data use
File a complaint with a regulatory authority

To exercise these rights, please contact us at privacy@apexwchs.com

6.) Cookies and Website Tracking

We may use cookies and similar technologies to improve your website experience. You can modify your browser settings to manage cookie preferences.

7.) Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8.) SMS Terms and Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pinnacle. This includes SMS messages for conversations (external) for the following types of messages: appointment reminders, order alerts, account notifications, etc. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

For assistance, text HELP or visit our website at www.apexwchs.com.

9.) Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Pinnacle Comprehensive Care

2529 Fairmont Pike Road

Wheeling, WV 26003

Phone: 1 (304) 650-6214

Email: chris@carebypinnacle.com

Website: www.pinnaclecomprehensivecare.com